Privacy Policy

Introduction

Welcome to the website of Phoenix Project Foundation USA ("we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (the "Website") and any services offered via the Website.

By accessing or using the Website, you accept and agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with all the terms of this policy, please do not access the Website.

Who We Are

Phoenix Project Foundation USA is a nonprofit organization doing business as The Phoenix Project, headquartered at:

Our contact email for privacy-related matters is: [email protected] or by phone at (833) 766-1896.

What Information We Collect & How

3.1 Types of Information

We may collect the following categories of personal information:

• Identifiers (such as name, postal address, email address, phone number)
• Contact information and communications (e.g., messages you send us, support requests)
• Transaction information (such as donations you make)
• Usage information (such as IP address, login data, device and browser type, pages visited, time stamps)
• Location information (if you grant permission)
• Any other information you voluntarily provide (for example in forms, comments, newsletters)

3.2 How We Collect Information

We collect personal information in the following ways:

• When you submit forms on our Website (donation forms, contact us, subscription to newsletter/SMS)
• When you opt in to SMS/text messaging programs
• When you register for or access member or volunteer services
• Automatically via cookies, web beacons, pixel tags, and tracking technologies as you browse our Website
• From third-party sources, if you authorize or link your account (for example social media login)
• From analytics and third-party service providers

3.3 Purpose & Lawful Basis

We collect and process your personal information for the following purposes:

• To provide you the services you request (e.g., donation processing, volunteer sign-up, event registration)
• To send you updates, newsletters, SMS alerts (only when you have consented)
• To improve and personalize your experience on our Website
• To comply with legal obligations
• For our legitimate nonprofit interests: to administer our programs, manage donors, volunteers, and supporters, evaluate fundraising activity, and protect against fraud and misuse
• With your explicit consent when required (e.g., for promotional SMS messages)

Cookies and Tracking Technologies

4.1 Cookies

Our Website uses cookies and similar tracking technologies. Cookies may be persistent or session cookies, and may include:

• Functional cookies — essential for the Website to operate and provide services
• Analytics cookies — help us understand how users engage with the Website to improve our services
• Marketing/advertising cookies — (if applicable) used to track visitors across websites to enable personalized advertising or remarketing

4.2 Your Choices

You can manage or disable cookies via your browser or device settings. You may also be presented with a cookie consent banner when you first visit our Website. Declining non-essential cookies may affect your experience.

Third-Party Service Providers

We may share your personal information with third-party service providers who assist us in running our Website, processing donations, SMS/text messaging, email communications, analytics, and other operational functions. These providers are contractually obligated to protect your data and only use it on our behalf.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined above, unless a longer retention period is required or permitted by law. When no longer needed, we will securely delete or anonymize your data. Data minimization is a core principle.

Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to correct or update your personal information
• The right to request deletion or anonymization of your personal information
• The right to object to or restrict processing
• The right to data portability (where applicable)
• The right to withdraw consent at any time (for processing based on consent)

If you wish to exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable law.

Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and secure storage.

International Transfers

If we transfer your personal information outside of your jurisdiction (for example to service providers in other countries), we will ensure appropriate safeguards are in place to protect your data.

Children's Privacy

Our Website is not intended for children under the age of 13 (or older, as applicable by jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that we have collected such information without verifiable parental consent, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time (for example when our data practices change or to reflect legal updates). We will post the revised policy on the Website and update the "Last Updated" date above. We encourage you to review it regularly.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Cookie Notice

What Are Cookies?

Cookies are small text files placed on your device when you visit our Website. They help us recognize your browser and track usage to improve performance, security, and experience.

How We Use Cookies

• Essential cookies — strictly necessary for Website operation
• Analytics cookies — help understand Website performance and user behavior
• Marketing cookies — (only if we use them) for remarketing and tracking across sites

Your Choices

You can accept or decline cookies (other than strictly necessary cookies) via the cookie banner or your browser settings. Declining may impact some functionality. We provide a clearly visible link to our cookie settings at the footer of the Website.

SMS & Mobile Communications Terms — Text Alerts Program

Program Name

Phoenix Project Foundation USA SMS Text Alerts Program ("Program").

What the Program Covers

By opting in, you agree to receive SMS/text messages from us relating to our services, including:

• General updates and announcements regarding Phoenix Project Foundation USA
• Event reminders, volunteer mobilization alerts, and supporter communications
• Promotional offers or fundraising appeals (only if you consent)
• Customer support communications (if applicable)

Opt-In & Consent

You must explicitly opt in (for example, by checking a box or entering your mobile number and selecting "I agree" on the Website). You confirm that you are the mobile account owner or authorized to consent. We maintain records of your consent and the mobile number used.

Opt-Out / Canceling Service

You can cancel SMS service at any time by texting STOP to (833) 766-1896. After you text STOP, you will receive a confirmation message and will no longer receive further messages from us.

Help / Support

If you have questions or issues, text HELP to (833) 766-1896 or contact us at [email protected].

Compliance & Data Sharing

We comply with CTIA guidelines, carrier rules, and applicable laws. We will not share your mobile number or opt-in data for marketing or promotional purposes with third-party affiliates. We may share limited information with service providers who assist us with SMS messaging, provided they are contractually obligated to protect your information.

Additional Nonprofit-Specific Considerations

As a 501(c)(3) nonprofit, we handle donor, volunteer, and supporter information with additional care and confidentiality. We commit to:

• Limiting use of donor data to mission-related communications unless you explicitly consent otherwise
• Clearly distinguishing between required information (e.g., for donations or volunteering) vs. optional (e.g., marketing opt-in, SMS)
• Treating donation transactions as final and non-refundable unless required by law or explicitly noted
• Providing transparency about how donated funds and donor data are handled, in line with nonprofit best practices
• Ensuring all promotional fundraising communications via SMS or email comply with applicable nonprofit fundraising laws